IyziTraceIyziTrace

Privacy Policy

Last updated: 2025-01-01

1. Overview

iyzitrace ("we", "us") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it and what rights you have.

2. Information We Collect

  • Account data: name, email, company, role, contact information.
  • Telemetry data: logs, metrics, traces and related observability signals.
  • Usage data: IP address, browser type, pages visited, timestamps.
  • Support data: messages you send us, feedback, ticket content.

3. How We Use Your Information

We use your data to:

  • Provide, maintain and improve the iyzitrace platform.
  • Secure the Platform and detect abuse or incidents.
  • Communicate with you about updates, billing and support.
  • Comply with legal obligations and regulatory requirements.

We do not sell your personal data.

4. Legal Bases (GDPR / KVKK)

We process personal data based on:

  • Contractual necessity to provide the Services.
  • Legitimate interests (security, analytics, product improvement).
  • Compliance with legal obligations.
  • Your consent, where required (e.g. marketing communications).

5. Data Sharing

We may share data with trusted third parties that help us provide the Services, such as:

  • Cloud infrastructure and hosting providers.
  • Email and communication tools.
  • Payment and billing providers.

These parties act as data processors and are bound by contractual obligations to protect your data.

6. Data Retention

We retain your data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. Telemetry data retention may be limited based on your plan configuration.

7. Cookies

We use cookies and similar technologies for authentication, analytics and product functionality. You can manage cookies at the browser level, but some features may not work properly if cookies are disabled.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Restrict or object to certain processing.
  • Request data portability.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at [email protected].

9. Data Security

We implement technical and organizational measures such as encryption, access controls, monitoring and logging to protect your data against unauthorized access, alteration and loss.

10. International Transfers

Your data may be processed in countries outside your jurisdiction. We use appropriate safeguards, such as Standard Contractual Clauses, to ensure an adequate level of protection.

11. Contact

For privacy-related questions, contact us at [email protected].